Version 0.1 · 2026-07-06
Credit packs are prepaid usage: 1 credit = 1 minute of one translated language during a live event. Credits are tied to your organization, are not transferable, and are valid for 12 months from purchase. Rehearsals in practice mode never consume credits.
Within 14 days of purchase: unused credits from that purchase are refunded in full on request — no questions asked. Later: fully unused packs are refunded on request within their validity; partially used packs are refunded pro rata minus minutes used. Refunds go to the original payment method via Stripe, typically within 5–10 business days.
If an event fails because of a fault on our side (platform outage, translation sessions failing), we re-credit the affected minutes — tell us the date and time and we check it against our records.
Use the contact form on the homepage with your organization name and the approximate purchase date. We answer within a few business days.